Main Menu
24 Hour Shipping Guarantee
Build an Order
Order Tracking

frequently asked questions

WHAT CAN WE HELP YOU WITH?
SHIPPING QUESTIONS
Do you have same day shipping?

If you live in our local delivery zone and we receive your order before 11 am Monday through Friday, we can have your package delivered the same day for $15 per box. Any orders received after 11 am will be delivered the next day. This applies to any package up to 12 feet long!

I placed an order for will-call. Where can I pick up?
There are 2 locations for will call: one in Orange, Ca and one in North Long Beach, Ca. Your location will depend upon the items ordered. We will email the location once the order is placed.
Is there a cutting charge?
Cutting charges vary depending on the number of cuts and the precision/tolerance you seek. They range from $25-$100 for small orders. Drop us a line and we can create a custom quote.
What is the maximum length for ground shipping?
All material under 10 feet (120 inches) can be shipped via FedEx Ground and Express. Any packages exactly 10 feet (120 inches) or longer must be shipped via Freight. We also have a will call option as well as same-day delivery for large packages in the Southern California area.
What is the shipping time to ____ ?
We use FedEx for ground, express and freight shipments. Their transit map will give you an idea of ground shipping times.
How soon will my order ship out?
Most orders ship within 24 hours. Although we make our best efforts not to, from time to time we do run low on our stocked items. We can generally replenish our stock within 1 week and will notify you immediately if this happens.
What countries do you ship to?
We ship to locations where FedEx International operates. Please email us for a formal quote.

International orders are subject to additional commodities fees.

Can you cut extrusions for shipping?
Yes, we can cut long lengths to accommodate for standard shipping restrictions. Max 9ft lengths are allowed for FedEx shipping.
How can I track my orders progress?

Order status can be primarily tracked through your account page. Once you’ve logged into your account, select “order history” from your account page and from there you will be able to see the status of your order. If you need a more detailed update on the status of your order, you can contact a service representative at either orders@orangealuminum or (714) 464-2181

CUSTOM ORDER QUESTIONS
I need a product in a different finish, is this possible?
Contact Us right away for help with your project. We can match any color and finish that you need.
What is the lead time for a custom order?
For any material that is not a regular stock item or a stocked length or finish, there is a 1-2 week lead time. This can vary due to many factors, so contact us for any questions about your custom order.
I need a cut length longer/shorter than listed, is this possible?
We stock some of our material in 12 foot lengths--give us a call, email or contact us and ask us about any longer lengths. If material is not stocked in the length that you are looking for, we can always produce it in just about any length necessary. We also have several saws in-house and can cut down any of our material.
PURCHASE/PRICING/DISCOUNTS
What is the cost for a custom die to be made?
We are limited to extrusions that fit within a 3 inch diameter circle. As long as they can, we can create any shape that you can dream of. Tooling for new dies varies depending on the complexity of the shape, cavities and wall thicknesses. Generally, solid dies start at $600 and hollow dies start at $1600. Contact us for any questions!
How much is the anodizing cost for mill finish material?
Anodizing is done by an outside company. Generally, there is a minimum lot charge of $400 that is applied to every customly-anodized material. This does not apply to any of our material that is advertised as anodized or powder coated.
Is there a minimum order required?
None! You can order any amount from our website without fear of minimum charges.
What is the minimum amount needed to receive a discount?
This depends greatly on the part, finish and length that you are looking for. Unfortunately, there is no one answer. Contact Us for any special or large orders.
Once I’ve placed the order can I make any changes?
Unfortunately, our orders cannot be revised once submitted. We must re-enter an order if items are to be “swapped” or cancelled and enter a separate order if new items are needed.
Can I change the shipping method once I’ve placed the order?
Yes, but please notify us as soon as possible for any shipping alterations. We aim to ship within 24-36 hours, so avoid “change of address” shipping fees by verifying shipping address before submitting orders. Orders may experience delays if method is updated.
PRODUCT QUESTIONS
How do you install panel rails and clips?

You clip the back one in, you clip the front one in and you raise it all about. Our handy video installation guide is coming soon!

What is the difference between mill finish, powder coat, clear anodized, and mechanically polished?
  • Mill – The natural/raw appearance of the aluminum as it is extruded. No secondary process, may show heavy production lines.
  • Anodizing – Electrochemical process that is corrosion resistant and protects the material from oxidizing. We offer clear anodizing, which creates a matte finish, and brite-dip anodizing that creates a shiny, shimmery finish.
  • Powder Coat – Electrostatically applied powder paint provides a .001-.003” ‘skin’ like surface over the metal that is both decorative and protective.
  • Mechanical Polish – Process that buffs out the surface finish to create a smooth, mirror-ish appearance. Does not protect the material from oxidizing.
What is the difference between 6061-T6, 6063-T5, and 6463-T5?
This represents the alloy and temper of the material. The first four digits are the alloy followed by the temper.

Alloy – This is the metal grade, in the case of our aluminum we offer three grades; 6061, 6063,

  • 6061 – Considered a structural alloy ideal for strength based applications or machining.
  • 6063 – Considered an architectural alloy that is ideal for visual and aestheticapplications, and still provides a little over half the strength as 6061.
  • 6463 – Considered a brite dip alloy, specially engineered for brite anodize finishes.
Can the material be made flexible enough to bend around corners?
Absolutely! We can have material created in a custom soft temper that will leave it malleable enough to be bent around any shape--table tops, mirrors, and frames to name a few. As material hardens over time, we cannot stock soft temper material and can only create it per order. Contact us for more info.
Is aluminum recyclable?
Yes, please recycle any unnecessary aluminum material. Recycling is a key aspect of continued aluminum use, as more than a third of aluminum currently produced originates from old, traded and new scrap. Feel free to source a scrap yard in your area that can provide scrap metal prices for aluminum extrusions.
Can I weld aluminum?
Yes, aluminum is a light weight, supple, low-forte metal which can be cast, forged, machined, formed and welded. Aluminum and aluminum alloys can be satisfactorily welded by metal-arc, carbon-arc, and other arc welding processes. Our 6xxx series material contains silicon and magnesium, which make them heat treatable.
What is the difference between solid, semi-hollow and hollow shapes?
  • There are three basic types of extrusion dies – Solid, Semi-hollow and Hollow dies.
  • These dies are made of thick, circular steel disks containing one or more cavities of the desired profile.
  • Solid dies produce profiles that do not contain any voids. Examples of these are bar stock, flat bars, Z-Bar, T-Sections etc. all of which have continuous lines in their design and tongue ratio of 3 or less.
  • Hollow dies produce profiles with one or more voids; any part of whose cross-section completely enclosed a void. This applies to a simple tube, and complex profiles with many detailed voids.
  • Semi-hollow dies are profiles that partially encloses a void; however, a solid shape may also partially enclose a void. The semi-hollow classification derives from a mathematical comparison between the area of partially-enclosed void and the square of the size of the gap. This ratio (Area/Gap^2) is called the tongue ratio.
MISCELLANEOUS
Do you have certificates of conformance available?
We are more than happy to provide certificates of conformance for any of our material upon request. Please note that we do not certify T6 material, as it is a best-attempt at T6 temper.

APPLYING FOR CREDIT

Fill out your information below to request an application for NET 30 items.